phoenix project

IT Operations Only Does 4 Things.


6094

What is it that IT does? What if I said that IT Operations does only 4 things, well more accurately, 4 types of work? And by understanding the types, their relative importance and how work flows through the organisation you will be better equipped to improve the delivery of projects, manage outages and compliance, and limit work-in-progress. I recently encountered this idea while reading the book “The Phoenix Project” and I must admit the concept has really sparked my interest.

So what are they? No, one of them is not email.

Continue reading

What Inspires Us?

If you are in business and not talking Lean, you are probably getting left behind.

How do you work without an office? The trick is to find the right approach.

This fictional tale applies constraints theory to the modern IT challenges